frequently asked question
How do I arrange local pickup on Seneca Street?
If you live in the Buffalo area, you can bypass shipping fees completely. Simply select the "Local Pickup" option during checkout. Orders are generally ready for safe pickup within 2 to 4 business days once finalized, and you will receive an automated notification as soon as it's ready.
Will I see a design proof before production starts on a custom run?
Yes. We never spin up our embroidery tracks or ink screens without your explicit sign-off. You will receive a high-fidelity digital proof mapping layout accuracy and thread colors to confirm before final assembly.
What file formats do you accept for custom logo uploads?
For the absolute cleanest output on our stitching and printing beds, we recommend uploading high-resolution vector files such as .EPS, .AI, or vector-based .PDF. However, we can also work with high-res .PNG or .JPG files, and our internal graphics team will review them to ensure crisp lines.
Is there a Minimum Order Quantity (MOQ) for custom embroidery or screen printing?
If you want to purchase single blank apparel items, there is no minimum! For custom branding run configurations, we can accommodate small business test batches all the way up to large-scale fleet runs. Use our "Get a Bulk Quote" button to check specialized price breaks for your quantity.
Can I customize school spirit and athletic team wear?
Yes, school spirit merchandise and local team uniforms are our specialties! We regularly outfit programs for BPS, Burgard, cheer squads, and local athletic clubs. You can easily select your sizing grids and custom colorways right from our collection portals.
What custom production methods do you offer?
We provide high-density Custom Embroidery (perfect for varsity jackets, hats, and corporate wear), premium Screen Printing (ideal for vibrant bulk t-shirts), and high-durability digital DTF (Direct-to-Film) printing for complex, multi-color logos.
Can I return or exchange a blank retail item?
Absolutely. For uncustomized retail products (like our standard blank hoodies, tracksuits, or hats), we offer a 30-day return and refund window. Please note that customized or embroidered items with team/school logos are final sale unless a manufacturing defect is present.
Do you offer free shipping?
Yes! We offer free standard shipping on all retail apparel orders over $100 across the United States.
What brands and fabric weights do you use for your blanks?
We choose not to use cheap, thin fabrics. Our retail blanks and custom items feature ultra-soft ringspun cotton, premium tri-blends, and heavy fleece weights from leading trusted standards like Gildan® Heavy Blend™, Port Authority®, and Sport-Tek® to ensure your gear stands up to heavy washing and everyday wear.
Where are orders shipped from, and how fast is turnaround?
Unlike typical drop-shippers, all our custom apparel and retail blanks are finished and shipped directly from our local facility right here at 1842 Seneca Street in Buffalo, NY. Retail orders are typically fulfilled within 24 to 48 hours, while custom bulk team/business orders depend on current design approvals.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and secure local payment options where available.
How do I know if my order was successful?
You’ll receive a confirmation email right after placing your order with your order number and details.
Can I change or cancel my order after placing it?
e process orders quickly, but if you need to make a change, contact us as soon as possible